d unexpected discoveries by accident.’ In other words, serendipity is the result of

‘happy accidents’, if you boil it down, ser

ion happen, by putting ourselves in positions to interact, as much as possible, with p

dipity. And serendipity leads to more discoveries. Discoveries be

seemingly causal random conversations and encounters — social interactions — between designers and customers, and betw

:

tly at those times, but I ha

ets up from her seat

ned her fo

ving? Where are y

hands but

re, and I meet you again." She

eplaced by a little sadness in the